Eric Norberg's Weekly Commentary
A part of each issue of The Adult Contemporary MUSIC RESEARCH Letter is Eric's commentary. Here's this issue's comment:
From time to time, as we see ever-huger fines assessed to American broacasters for breaking rules they really should be strictly following, we try to give you a heads-up on maintaining careful watchfulness to make sure your own station is not guilty of such an infraction.
Some old FCC rules are outdated; some have changed; but some are still the same -- and are strictly enforced, and so are quite important. Such a rule is the "Sponsor Identification Rule", which hasn't changed at all, and is still vigorously enforced with steadily increasing fines. Strangely, many broadcasters seem oblivious to it, and violate it with some regularity -- including the major group owner who has been caught by the Commission violating it TWICE in recent years on a number of their stations, each time having to pay an enormous fine, and having their qualifications as a licensee questioned by the Commission after their second major recent violations.
Every General Manager and Program Director should be very aware of this rule, and sensitive to any potential violations at their station(s). Yes, monitoring FCC rules is the ultimate responsibility first of the owner, and then the General Manager; but it is a fact that when a station is fined, it's often the PD who's made the scapegoat -- blamed in the station response to the FCC for the violation, and fired.
So we urge you to familiarize yourself with the FCC rules that apply to programming, or which the PD is often expected to oversee, or even which the PD might be the ultimate backstop for.
So what actually IS the "Sponsor Identification Rule"?
It simply states that if a broadcaster receives "consideration" (money or merchandise) in exchange for running an announcement, the announcement must include clear mention of who paid for it. That even goes for informal plugs on the air by airstaff! It's this rule that makes "payola" illegal -- believe it or not, if you announce a particular record which you were paid to play as "sponsored by", payola is legal! It's also this rule that requires the political sponsorship announcements on political ads to be clear and explicit.
Sounds easy enough, right? Well, not always. Is it the RIGHT sponsor?
One trap radio folks have been falling into for decades, as regards this rule, is based on the Commission’s allowing the name of a well-known brand name such as Coca Cola to satisfy the requirement that the sponsor be identified. Yes, but ONLY if it is the Coca Cola Company that is the sponsor! But very frequently the local bottler is the one who is paying for the ad. If so, the corporate ad needs to be tagged “Sponsored by the Portland Bottling Company” -- or whatever bottling company is paying for the ad. Without that, the ad has violated the rule, and your station could be in for BIG fines.
In years past, on-air Program Directors could spot these violations pretty easily, because the ad would be on the log as “Portland Bottling” (or whatever the local bottler is), but the ad only mentioned Coca Cola. Since the program log was always based on the sales orders, the name on the log was the one paying for it. Some logging procedures have been relaxed to accommodate automation, but it certainly pays to monitor this somehow!
Another costly error stations have made in the past is assuming that an ad recommending drinking milk was sponsor-identified, because “milk is a well-known product”. Yes, but milk isn’t a brand name, and cows didn’t pay for it! We've seen some stations make this mistake repeatedly and have to pay big fines more than once! When you make such a mistake repeatedly, the FCC increases the fines on the repeat offenses, and often raises the question as to whether the licensee is qualified to keep the license! A word to the wise!
For non-subscribers reading this (our subscribers already have these), we've got a "clean edit", made by Edward Ford, of RENEGADE by Big Red Machine, featuring Taylor Swift, on the Jagjaguwar label. And we also have our own edit of CAN YOU HANDLE MY LOVE by Walk The Moon. Both are "Recommended" for Mainstream AC playlists -- but only in these edited versions. You can request either or both from us, or any other useful edits of "Recommended" tracks, without charge, by sending your request from your official radio station e-mail address -- and if that address cannot receive an e-mail of over 10-12 MB, be sure to specify an e-mail address you have access to that will accept a large broadcast-quality, stereo MP3 file attachment, for us to send it to. Our e-mail address, for making the request, is: email@example.com.
Since we do have new subscribers, we probably should go over some of the basics of our testing once again.
To start with, we test everything we can -- whether intended for AC or not -- because you never can tell what will be attractive to the AC core listeners (the trade charts, based only on programmer opinions and feedback from the charts themselves, certainly don’t tell you that). Our accuracy is what put us into business a third of a century ago, and continues to keep us relevant for programmers who want to make sure they are playing new and current music that actually appeals to their audience, while making sure their station sounds up-to-date, instead of like some sort of boring oldies operation, which unfortunately most of them do these days. We offer the antidote for that!
Our testing is totally different from the usual hook-based testing, which forces the subjects to intellectualize their responses (reconstructing in their mind the song which this is a fragment of, and then trying to figure out what they think of it -- turning an emotional response into a intellectual one). We play songs from the beginning, and continue to play them to the end -- unless the participants are disinterested and ask us to move on, which we then do. No song can be “Recommended” unless our test subjects really want to hear it all the way through -- the relevance of that response to choosing the song for your radio station should be obvious! (And our testing gives reliable scores on material they have never heard before, too -- a major advantage.)
If you ever have questions, just contact us.
Many of our recent discussions with broadcasters have focused on ratings, and their deficiencies. No credible national radio rating service has ever had more deficiencies than Arbitron/Nielsen, in our opinion -- both when using diaries and now when using people meters.
But radio and advertisers seem always to be focused on "share" in any radio ratings report, and that is an artificial projected figure, based upon the cumulative audience for each station -- projected from the measured sample, combined with the average amount of time listeners in the sample listened. Cume is inherently based on a better sample than average listening span, as a result.
The first point to make is that print media have always loved that radio sells share figures (either "persons" share, or an abstract number) while print sells "circulation" -- which is equivalent to cume persons in radio, and that guarantees that print looks better in the comparison! Unless local print media is willing to reveal their "average readers per page", you cannot compare their circulation with your share. So sell locally with CUME!
We used to do ratings analysis for major and smaller market stations which restored the data to more or less what it was to begin with, in the survey -- and which made it clear what the ratings were saying. We ranked stations by cume -- and then showed each's "average listening span" (per demo, per daypart).
If you want to do the same, the formula for calculating this is:
AVG. LISTENING SPAN FOR A STATION, IN MINUTES PER DAYPART = STATION SHARE PERSONS IN DAYPART, divided by STATION CUME PERSONS IN DAYPART, multiplied by THE TOTAL MINUTES IN THE DAYPART.
Changing the subject, a longtime radio friend of ours recently sent us an opinion piece by a respected industry veteran who essentially advocated throwing in the towel on AM radio, and disposing of the band and moving all the stations in it to a “new FM band”, or something like that.
With due respect, we think this guy is just echoing the general industry dismissive attitude towards AM, which unfortunately has been endemic for well over thirty years now, and by which broadcasters have trained listeners to think of AM is inferior, when they would probably not have come to any such a conclusion by themselves. Putting fringe-interest programming on AM, mainly of a non-music nature, has surely not helped -- even though the American public has never demonstrated much understanding of quality broadcast audio and video anyway, and really still doesn’t. CD’s do sound better than MP3s, but nobody seems to care!
Two points he apparently has forgotten, or perhaps never really understood:
1) FM nearly suffered the fate he encourages for AM. Although early FM commercial broadcasts dated from the 1940’s, FM was badly hurt by the decision of the FCC to change the FM band from 42-50 MHz to 88-108 MHz after early broadcasters had signed on and listeners had started buying radios. The new band really was better suited for FM than the older one; but making everybody who had gotten interested in FM buy another new radio to hear it, while requiring the stations to build a new transmission system to transmit it, nearly killed it. By 1957, there were fewer FM stations on the air each successive year -- and if James Gabbert hadn’t put KPEN/KIOI FM on the air at San Francisco in 1957 with a “hi-fi” format, to appeal to fans who had FM tuners -- and started getting sponsors, thus showing a possible path to success for FM -- it is possible the FM band would have simply gone away. Every year after KPEN debuted in 1957 there were more FM stations on the air, and more listeners.
2) Until the later 1960’s, the only rating service that would even RATE FM’s was Hooper; FM listening would all go into “miscellanous”. FM radios were hard to find, too. But FM found ways of attracting listeners -- progressive rock was the second new path to FM success in 1967 -- and FM eventually succeeded. AM still has more listeners and radios than FM did then! But this industry veteran may not think so, because Nielsen will not allow public publication in its radio ratings results of any rated call letters that don’t subscribe; and most AM’s don’t!
There are still ways of attracting and holding AM listeners! Just one would be by going 100% stereo HD, as we recently have been advocating, as in the opinion piece below.
The FCC in the United States seems inclined to go ahead and let American AM stations go all-digital if they want to; they have pushed out a "notice of proposed rulemaking", using the iBiquity digital standard already in use (and which is pervasive in newer cars) in the U.S. Although up till now (except for some testing) all U.S. AM and FM stations have used the digital system in "hybrid mode", with the analog signal predominating, and the digital signal embedded in it at a much lower level, which does work pretty well for FM -- on AM, the hybrid digital has been transmitted at such an extremely low power level that, in practice, a station can only be heard in digital at our above about the 16 mv/m contour. When you reflect that the "city grade signal" now recognized by the FCC over the city of license is only 5 mv/m, you can see that, to attain much coverage, the basic station power level has to be quite high for the digital component to be widely received, and then over much less of the analog coverage area. But the all-digital AM signal can replicate the station's full coverage area, and for car iBiquity radios that can receive AM digital in any form, they will receive this much-improved signal over the station's full "former-analog" coverage area.
We think this is a great idea, particularly considering that AM radio's remaining audience has held up much better in cars than in the home, and that so many cars now on the road are already able to receive a full-AM-digital (stereo) signal!
With declining AM audiences, this is the time to revive the century-old band by broadcasting a 21st Century 100% HD radio signal on AM, in our opinion.
We've been checking the Global Music Rights website, and while they initially played very coy about who their represented songwriters actually are, they now have enough big names that they are flaunting them, and it looks like ANY pop music station had better take out their provisional license, extortionate as it might seem, simply to avoid being sued for "copyright violation". If you play a song by any songwriter whose catalog they now license, without having one of their licenses, your station could be successfully sued for over a million dollars, and "ignorance is no defense under the law", as they say.
Among the songwriters GMR says they now license -- at www.globalmusicrights.com/clients -- are such luminaries as Bruno Mars, Bruce Springsteen, Boz Scaggs, Billy Idol, Don Henley and Glenn Frey of the Eagles, John Mayer, Jon Bon Jovi, three members of Journey, two members of Fleetwood Mac, and JOHN LENNON. With Lennon's compositions all now represented by GMR, you can now play practically NONE of the The Beatles' songs without having a GMR license, since Beatles tunes were routinely credited to "Lennon-McCartney", regardless of whether both wrote a given song or not. For more of the songwriters they claim to license the music of -- and that list has been increasing -- visit the hotlink above on a regular basis.
It is pretty obvious these days that broadcast radio is unable to compete directly with online music services that allow each listener to customize a playlist; yet radio still seems locked into minimizing the use of locally-immersed air talent content and music hosting, especially outside of morning drive -- even though that sort of content is highly prized by the mainstream AC core listener. So much so, in fact, that -- so far -- that content seems to be the main thing that saves ACs from drastic permanent declines as a result of the Christmas Music format change that they all too often indulge in, starting before Thanksgiving each year. (Although we have personally seen AC core females abandoning their normal AC station for others that have not switched to all-Christmas in greater numbers than ever before, this year, in our home base of Portland, Oregon.)
The appearance of a big ratings boost for this stunt stems mainly from the widespread use of these stations at this time for background music in stores, where the Nielsen people meters pick up the tones indicating listening -- but where the sound is turned down too low for people to hear the ads. That's the same problem that untimately doomed the Beautiful Music format a couple of decades ago; these stations all had strong ratings, but ads on these stations didn't work becasue few listeners had the music turned up enough to hear them -- and in the end, even the ad agencies stopped buying ads on them.
In fact, AC core listeners are NOT fond of constant Christmas Music until perhaps a week before Christmas, but they do tend to stick with the same station for the air personalties and the news anyway, even as they chafe about the music. That does not constitute a free pass for such stations; it is simply a safety net.
But, if radio is to remain relevant, it has to be more than just a music machine, since music machines are now easily available on the Net. That means that relevant local content, personality interaction, announcement of songs played, and creating positive expectations that the station can meet, are essential to draw listeners along and bring them back. Part of that is positive surprises. Always getting what you like is way too easy without radio, now -- but hearing new music you like with some regularity is something AC core listeners do look forward to. So, for AC radio, playing the right NEW music is more important than ever.
And, since the trade charts never have, and still do not, reflect AC listeners' preferences and tastes -- they simply show what stations have chosen to play, which is based on programmers' preferences, record promotion, and ... the charts! -- we continue into our 33rd year of weekly testing and publication, the only consistent source anywhere, in that third of a century, of what AC core listeners really like of the new and current music available.
Some time ago we shared with you details of an elaborate study conducted for Gene Autry's Golden West Broadcasters in Los Angeles in the 1970s which actually did show that radio ads can be more effective in generating accurate ad recall than television ads. Despite that validation of the effectiveness of radio advertising, and despite radio ads costing just a fraction of what TV ads do, the GWB gift to the industry of the results of this expensive study were almost completely ignored, and to the best of our knowledge a similar study has never been conducted since. It was ignored at the time probably because the study was seen as benefitting GWB and its own approach to radio more than it did radio as a whole.
In reality, however, it meant much more to radio in general than was perceived at the time, and it should have become (and could still become) an important part of the arsenal of anyone selling radio. Just as one can use rating info selectively, one could do the same with this study, concentrating on the "overall radio/overall TV" comparisons, if one chose.
In fact, the "all radio" and "all television" figures -- "for accurate recall of at least one advertisement broadcast by a given radio or TV station in the past hour" -- were almost exactly the same, at around 20%. In this verified recall study, radio ads worked just about as well as TV ads, and for a fraction of the cost. That was, and still is, very valuable information to have in selling radio advertising. There was a substantial increase over "all radio" in the accurate ad recall for the Golden West station, KMPC, due to its "personality" approach -- but instead of making KMPC look transcendant, the study showed the same effect applied to KLAC's country format and any other station in the market using a "personality" approach to air talent presentation.
That, too, is vital information even today -- and validates what many have these days come to believe: That the use of LIVE, LOCAL, interesting people on the radio, particularly as hosts in a music context, build a relationship with the listener, which results not only in greater station loyalty, but also increases the effectiveness of the radio advertising in that setting by up to 50%. In radio, AIR TALENT can still make a huge and quantifiable difference in a station's ad effectiveness, and thus in the station's revenue -- and you can take that to the bank!
We recently reminded programmers that one of the most-often-identified unmet needs of radio listeners -- especially AC core female listeners -- has been well-known for decades, because it keeps turning up in research. The late Bill Gavin, our mentor, made the point clearly as early as the 1970's: Announce what you are playing! Tell them what the song and artist are! They want to know, so tell them.
This comment drew a response from a longtime reader, Buzz Brindle, who gave us permission to quote him by name...
Your commentary reminded me of something that surprised me when I sat in on an auditorium test for an oldies station in the early '90s, which was reinforced when I was programming an oldies station a few years ago. I sat in the back of the room as a test participant, and wrote down my responses to the hooks like everyone else (my responses weren't included in the test results), just to get a sense of a respondent's experience. Oddly, the moderator didn't prevent participants from verbalizing their reactions to the '60s and early '70s oldies which were being tested, so people were excitedly shouting out artist names and/or song titles as the test progressed. These were P1s and P2s for the station, and the songs being tested were the perennial hits which had been played many thousands of times on the radio -- so I was amazed at how often they misidentified the artists and songs. They were even getting wrong such highly identifiable artists as the Beach Boys and the Beatles!
Flash forward to the early 2000's, when I was programming an oldies station in our cluster. Like most radio folks, I presumed that my oldies-partisan listeners woulod have a high level of awareness about the titles and artists of the '60s and '70s hits they'd heard hundreds of times during their lifetimes. But, again, I discovered that I could not take that for granted. Consequently, we started backselling title and artist information for those oldies, just as one would (or should) on a station which plays current music.
Another observation I made, and which I believe has been noted in the Music Letter in the past, is that it's much more effective from the listener's perspective if the title/artist info is backsold, rather than provided just prior to playing a song. It's more likely that the question they're asking, if they've been listening all the way through, or tuned in halfway through a song, is "what is that?" At the beginning of the song, it's more likely that their decision to stick with the song will be based on how the way it sounds satisfies their needs at the moment, and the title/artist info is less relevant.
Thanks Buzz! If it's either/or, then yes -- the place to put the announcement of song and artist is after it has played. Because that IS the next thing they want to know. But we have always advocated introducing AND backselling everything played. Nobody tunes out because you are telling them what you are playing, and many really do want to hear it -- even if they think they know, your announcement confirms it for them.
And here is one more thing to remember: Stations that don't announce the music they are playing are showing that it is of no consequence to them -- that's it's just filler between the commercials. The station that respects both the music and the listener enough to tell them what the music is shows a respect for the music AND the listener that makes a difference in how the station is perceived!
In all the angst we have been reading in the trade press lately over how Arbitron's "People Meters" are seen as upending previous rating trends and undermining niche formats, one point seems to have been overlooked: Arbitron's diary rating method is the most inaccurate ever used by a national rating company, subject to more limitations and skews than any other. Although placement and cooperation issues still skew Arbitron's results, the meters at least seem to measure actual listener behavior, so they represent one step closer to reality!
And we remind you that your goal as a programmer should not be to build SHARE, which is simply an efficiency figure, but CUME -- which is actual circulation information, comparable to print circulation figures.
If your cume is high but your share is low, advertisers simply have to buy more ads to reach your huge audience. Big share and low cume means that just one ad will reach most of your audience, so advertisers only need to buy a few, and can save their budget for the station with the big CIRCULATION!
A longtime colleague in radio forwarded us a news item about a study conducted by Mark Kassof and Company about AM radio. It shows that the format most associated with AM radio is Talk. Surprise. WE did that to our audience; just because listener expectations of engagement and interesting content are still more centered on AM than FM (as explained in depth in Eric's still-available book "Radio Programming: Tactics and Strategy") -- expectations that make talk programming still more welcome there -- broadcasters for over a quarter of a century have been creating a vast wasteland, with no music, on the AM band. Listener expectations are based upon what we as broadcasters do!!! So, we trained radio listeners not to expect music there, and sure enough they don't.
However, we remind broadcasters that in the late 1950's and the first half of the 1960's, most people didn't even HAVE an FM radio, which made it hard for FM to compete with AM radio. At least today, even if they are mostly listening to FM, most people do HAVE an AM radio. As with FM then, give them something they WANT to listen to, on the band they are not tuning in, and you can still get them to listen. (And, for 80% of the available audience, that's music.)
Because of the availability of AM radios, it is still easier to get people to tune in AM today than it was to get them to tune in FM back then! The music testing we do can and has made pop music work -- work well -- on AM. But, it has to be programmed a bit differently from how it is on FM. We can help.
For those wondering, we test each song from the beginning (no hooks), and keep playing the song in the testing process until the panel is ready to move on. If the test reveals that the AC core female listener doesn't want to hear a song all the way through yet, it cannot yet be "recommended", for obvious reasons. If there are no negatives to the song, though, it is scored as "borderline" -- meaning, don't play it yet -- but we will keep re-testing it for possible increased appeal with exposure. Perhaps 5% of "borderline" songs eventually move up; most don't, so it is NOT a good idea to give airplay to a song that tests below the "recommended" level.
Yet another album has been released in Africa by NiaNell! Suffice it to say that the only artist in the world that we know of, who can be compared with Celine Dion for the AC format -- but who also composes and produces (and owns) her own recordings, and has the highest hit percentage on all her albums than any other artist we've ever tested -- offers her seventh album, "Just Be". Since this album is currently completely unavailable on CD in the Western Hemisphere, we are happy to send a stereo broadcast-quality MP3 of her currently-"recommended" song TO THE LIGHT to any radio station wanting to consider it for airplay (or label interested in considering releasing her in the Western Hemisphere). Just e-mail us and ask us for it. You will need to give us an e-mail account to send it to that can accept at least a 12 MB e-mail.
Publishing is not shown on the tracks we receive these days, which means we cannot warn you when a SESAC song turns up as "recommended" in our testing, most of the time.... So, stations without a SESAC license should do careful homework to make sure they play no SESAC music! SESAC is owned by lawyers, and they subscribe to station-monitoring services, and they have already won a judgement of over $1,000,000 against a station that didn't have their license for "copyright violation". The station played a few songs by Neil Diamond and Bob Dylan, relying on label notations that these songs were licensed by ASCAP. SESAC paid a million dollars each to these gentlemen late in the last century to move their ASCAP compositions over to SESAC, so even if the label on the record says their compositions are ASCAP copyrights, they no longer are. Jim Brickman's compositions are licensed by SESAC. Plus, there are a few other releases, largely in the Country field, that are licensed by SESAC too -- as well as a lot of religious music that may turn up on paid Sunday morning religious programs. A word to the wise.
SPECIAL UNRESTRICTED DOWNLOADS
One of 2009's top AC hits, recommended as a "recurrent/oldie" to use for years to come, is "I DREAMED A DREAM" -- the astonishing live audition of an unprepossessing 47-year-old Scottish villager, Susan Boyle, for a TV program called "Britain's Got Talent". The YouTube video scored over 60 million views, and in addition to its great appeal to the AC core female listener, it was the subject of TV coverage and news reports around the world.
This LIVE performance was never commerically released as a CD single, but since you'll need it in your future programming for years to come, you can download a ZIP file containing the MP3 audio of this performance by clicking HERE.
In August of 2012, to commemorate what would have been the 100th birthday of the biggest star the U.S. Public Television Service ever had -- Julia Child -- PBS created an astonishing digitally-modified tribute to "The French Chef" called KEEP ON COOKING, and posted the 3:43 track on YouTube for public performance. We tested the audio track, which features excerpts drawn from 40 years of Julia's PBS-TV broadcasts -- modified to make them song lyrics with Julia as the "singer", accompanied by a memorable and catchy tune, and found the core AC female listener in the U.S. LOVED it...not just as a tribute to Julia Child, who passed away in 2004 (and was the focus of a Meryl Streep movie, "Julia and Me", in 2009), but as a piece of music! We are now recommending that this track go into your permanent Christmas Season playlist.
A novelty song? Certainly -- but an actual song, which will have "legs" because it is enjoyed as music as well. For your convenience in auditioning it and considering whether to use it on the air, the track is posted HERE as a ZIP file containing an MP3. If you would like to review the actual YouTube video, which makes it clear that Julia actually said every word "sung" in it, here is a link to that video: